privacy policy

ScoopTroopersATX pet Waste Removal (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, visit our website, or interact with us through SMS and other communication channels.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

  • Contact Information: Name, phone number, email address, and service address.

  • Billing Information: Payment details for processing transactions.

  • Communication Preferences: Consent for SMS notifications and promotional messages.

B. Information Collected Automatically

  • Website Usage Data: IP address, browser type, and activity on our website.

  • Cookies & Tracking Technologies: To enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information to:

  • Provide, schedule, and manage pet waste removal services.

  • Send service-related updates, appointment confirmations, and promotional messages (with your consent).

  • Process payments securely.

  • Improve our website, customer support, and overall service experience.

  • Comply with legal and regulatory obligations.

3. SMS Communications & Consent

By providing your phone number, you agree to receive SMS messages from us, including appointment reminders, service updates, and special offers. Message and data rates may apply. Message frequency varies.

  • Opt-out: You may unsubscribe at any time by replying STOP to any message.

  • Help: Reply HELP for assistance

4. Refund, Cancellation & Service Pause Policy

A. Cancellations

We do not require contracts, and customers may cancel services at any time. However, for customers on a quarterly prepayment plan, all prepaid service months must be completed before cancellation.

If a customer chooses to cancel or pauses service beyond 90 days, we will resume and complete all remaining prepaid services before cancellation is processed. If service cannot be completed due to lack of access or the customer declines service, any remaining prepaid service days will be considered forfeited, and no refunds will be issued.

B. Refunds

We offer a refund window between the first scoop and the second service. If you are unsatisfied with our work after the first service, you may request a full refund before the second service takes place. No refunds will be issued after this period.

C. Service Pauses

Customers may request to pause service for up to 90 days. If the pause exceeds this period, all prepaid service months must be completed before cancellation is allowed. If service cannot be completed due to lack of access or the customer declines service, any remaining prepaid service days will be considered forfeited, and no refunds will be issued.

To request a refund, cancellation, or service pause, please contact us at scooptroopersatx@gmail.com or 512-721-8311

5. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Service Providers: Third-party companies that assist with payment processing, customer support, and communication.

  • Legal & Regulatory Authorities: If required to comply with legal obligations or protect our rights.

6. Data Security & Retention

We take reasonable steps to protect your information from unauthorized access and misuse. Your data is stored securely, and we retain it only as long as necessary for service fulfillment or legal compliance.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent for marketing communications.

  • Request details about how we process your data.

To exercise these rights, contact us at scooptroopersatx@gmail.com

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will notify users of any significant changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

 Email: scooptroopersatx@gmail.com
 Phone: 512-721-8311
 Address: